Event Recap: Susan Schroeder '86 & Tom Cerasoli '00
“You’re going to laugh when I tell you this, but the way I found my job was a bit unusual—I found an ad for a position with Mercedes Benz in the New York Times and I reached out to them.”She gave a dramatic pause for students to digest this for a second. The Ivy Leaguers in the room who couldn’t imagine job-hunting without their beloved LinkedIn profiles were in shock! At Mercedes, she worked in brand management creating merchandise, accessories, and e-catalogs. It was there where Schroeder started gaining her initial experiences in marketing and brand management. After her time at Mercedes, she began working in public relations for Formula One. Despite her lack of PR experience, her writing skills were helpful and she managed the affiliation with Mercedes, a brand she was already quite familiar with. After working a series of executive marketing positions at Porsche, Clear Channel Worldwide, and AMCI, she parlayed her skills and knowledge to impact Madison Square Garden and the sports industry.
“We like to think around here that these partnerships are like marriages; we are looking for a relationship that can sustain itself long-term. Think about Coca-Cola, who has been an MSG partner for over 100 years.”
“We’re not looking at our business in terms of transactions, like I said—we are trying to build relationships. The first thing we do is ask potential partners what the goals of their brand are and say, "okay, where is the fit for us?" We then find a middle ground that benefits both parties.”
“Take Delta, for example, one of our signature partners. How do we find ways for our New York Knicks fans to become Delta frequent fliers, and for Delta’s consumers to enjoy the benefits of the Garden?”Schroeder, Cerasoli, and the rest of the marketing team must use creative platforms that engage consumers such that they associate two brands with each other positively.
“Sometimes you have to just say no. Partnerships just don’t work best when your brands do not share the same values.”If two brands do not have similar values and philosophies, it is difficult to create an efficient and successful partnership
“Our content is very partner-driven, but we’re always trying to ‘thread the needle’ between branding and entertaining for our fans. You need to find that median, and it’s not always easy.”
“This was a moment -- a special moment -- where nearly 20,000 people are out of their seats screaming for a fan they’ve never seen or heard of. He hits that shot, he’s running around the court, celebrating and is even hugging Spike Lee! That was a special moment viewed by millions on YouTube and SportsCenter…and Kia owned that moment.”
“But seriously,” he continued, “Jeremy has had a tremendous impact – our ratings and brand affinity have both shot up, and existing partners certainly have recognized the value in this. ”
“And not to mention, it also gives us another face for the franchise. Last season adding Amar’e and Carmelo at a time where social media was taking off was huge for us. The New York Knicks have over 2.3 million likes on Facebook and have more team video views that all other 29 NBA teams combined.”
“Anybody want to guess how the new Garden is being paid for? $900 million was purely funded by our corporate partners - no public tax funds.”
“Each of these partners have a different role, trying to target a specific consumer. For example, there will be the Delta SKY360° Club for a group of season ticket holders and features inclusive food and beverage. Delta wanted to find an intimate way to connect with our HVC’s [high value customers] who are affluent and are thus likely to travel more. By delivering high end, premium hospitality, we provide a forum for Delta to reach this market of HVCs.”
“I can guarantee to you that Madison Square Garden will never sell its naming rights-- it will never have to.”However, what makes the MSG brand so valuable is its versatility. Not only does it host the Knicks, Rangers, and Liberty home games, but also a wide range of entertainment events. Cerasoli said of their list of over 70 partners,
“They naturally will get varying exposure…we strategize our promotions as a way to reach our partners’ desired markets and demographics…we can provide that since we have a wide range of events, which means a wide ranged consumer base.”
“Our signature partnership with Delta Air Lines is targeting our HVC’s that can be at any of our events, whether it be for basketball, hockey, boxing, or other entertainment. However, look at a company like Foot Locker. The target consumer base is much more specific, and so their influence is mostly felt at New York Knicks games.”
“Look for internships where the staff wants to help you… you want to work where people want to help you…My first boss was always a bit tough with me, and would always quiz me with these specific questions. I didn’t appreciate it at the time, but you need to take the good from your experiences; I know she was requiring me to be prepared and know extensively about what exactly I was doing.”
Labels: Cerasoli, Club Activities, Events, Marketing, MSG, RLongo, Schroeder